Help Center
Find answers to common questions about using My County.
Getting Started
Learn the basics
For Businesses
Listings & subscriptions
For County Managers
Managing your county
Getting Started
How do I find my county or city?
Use the search bar on the homepage to search for your county or city by name. You can also browse all counties by state from the Counties page.
Do I need an account to browse?
No! You can browse community resources, business directories, event calendars, and city pages without creating an account. However, a free Community Member account lets you save favorite businesses, write reviews, and submit events.
How do I create an account?
Click Register and fill in your name, email, and password. You'll be set up as a Community Member with access to favorites, reviews, and your community dashboard.
Business Listings
How do I register my business?
Visit the Business Registration page and complete the application form. You'll need to provide your business details, select a category, and go through our verification process. Applications are reviewed by your County Manager.
How do I claim an existing listing?
If your business is already listed (added by a salesperson or imported), find it in the directory and click "Claim This Business." You'll be taken to a form where you can verify your ownership through phone callback and optional EIN verification.
What is the difference between Free and Premium listings?
Free (unclaimed) listings show basic information like business name, category, and address. Premium listings ($10/month) include photos, business hours, contact details, customer reviews, analytics, and a dedicated business dashboard with team management. See our Pricing page for full details.
What are Free Special Listings?
Churches, non-profit organizations, and government entities are eligible for all Premium features at no cost. If your organization qualifies, this will be determined during the application review process.
How do I manage my subscription?
Premium Business Owners can manage billing, update payment methods, and cancel subscriptions through the Subscription page in their business dashboard, which connects to the Stripe Customer Portal.
Reviews and Community
How do I write a review?
You need a free Community Member account to write reviews. Visit any business page and scroll to the reviews section. Your review will be submitted for moderation by the County Manager before being published.
How do I report inappropriate content?
Use the report button on any business listing, review, or user profile. Select the reason for your report, add any details, and submit. County Managers and administrators review all reports.
How do I submit a community event?
Visit your county or city page and look for the "Submit Event" option. Fill in the event details and submit for County Manager approval. Once approved, your event will appear on the community calendar.
County Managers
How do I become a County Manager?
Visit the Become a County Manager page and submit an application for your county. Applications are reviewed and approved by platform administrators. County Managers earn commissions on business subscriptions in their county.
What can County Managers do?
County Managers can manage business listings, curate community resources, moderate reviews, handle reports, approve event submissions, manage salespeople for their county, and customize the layout of their county and city pages.
Account and Security
How do I update my profile?
Log in and go to your dashboard. Click on "Profile" in the sidebar menu to update your name, profile image, and profile color.
I forgot my password. What do I do?
On the login page, use the password reset option to receive a reset link via email.